Connectivity Issues

Incident Report for Cox Auto Health

Resolved

This incident has been resolved.

Posted Jun 17, 2019 - 09:04 MDT

Update

Users are able to access the DMS. We will continue to monitor.

Posted Jun 17, 2019 - 07:52 MDT

Monitoring

User are able to log into the DMS. We will continue to monitor and verify all connections.

Posted Jun 17, 2019 - 07:37 MDT

Update

Users are starting to be able to log in. We are continuing to verify all connectivity is working properly.

Posted Jun 17, 2019 - 07:34 MDT

Update

We are continuing to work on the log in issue. Unfortunately, we still do not have an ETA for resolution.

Posted Jun 17, 2019 - 07:23 MDT

Update

We are continuing to work on a fix for this issue.

Posted Jun 17, 2019 - 07:22 MDT

Update

We are continuing to work with Sprint to get the circuit back up along. Unfortunately, we do not have an ETA at this time.

Posted Jun 17, 2019 - 06:34 MDT

Update

We are continuing to work on a fix for this issue.

Posted Jun 17, 2019 - 06:32 MDT

Identified

The issue has been identified. Our network teams are currently working with Sprint for a solution. We do not have an ETA for resolution, at this time.

Posted Jun 17, 2019 - 05:47 MDT

Update

We are continuing to investigate this issue.

Posted Jun 17, 2019 - 05:40 MDT

Investigating

We have identified an issue with Sprint that is not allowing users to access the DMS.

Posted Jun 17, 2019 - 05:21 MDT