Users are unable to access applications
Incident Report for Dealertrack
Resolved
This incident has been resolved.
Posted about 1 month ago. May 13, 2019 - 12:43 MDT
Update
We are continuing to monitor for any further issues.
Posted about 1 month ago. May 13, 2019 - 12:42 MDT
Update
We are continuing to monitor for any further issues.
Posted about 1 month ago. May 13, 2019 - 12:42 MDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted about 1 month ago. May 13, 2019 - 09:24 MDT
Update
We are continuing to investigate this issue.
Posted about 1 month ago. May 13, 2019 - 09:23 MDT
Update
We are continuing to investigate this issue.
Posted about 2 months ago. May 12, 2019 - 20:43 MDT
Update
Some dealers with "custom" permissions do not have access to applications within the DMS.
This incident is being downgraded to Medium due to limited scope.
Some dealers with "custom" permissions do not have access to applications within the DMS.
DMS resources continue to triage the issue. There is no ETTR at this time.

As a workaround, permissions can be restored by the local dealer information officer.

Updates to be provided as the incident evolves.
Posted about 2 months ago. May 12, 2019 - 20:43 MDT
Investigating
Technical teams are currently investigating an issue impacting DMS where users are unable to access various applications within the DSM.
Posted about 2 months ago. May 12, 2019 - 11:52 MDT
This incident affected: Server 1, Server 2, Server 3, Server 4, Server 5, Server 6, Server 7, Server 8, and Server 9.